Refund and Cancellation Policy
Overview This Refund and Cancellation Policy outlines the terms under which you can cancel your order or request a refund for products/services purchased through our Platform.
Cancellation Policy
- Order Cancellation: You may cancel your order within 24 hour of placing it. After this period, cancellation requests may not be entertained if the order has been processed for shipping.
- Perishable Items: Cancellation requests for perishable items (e.g., flowers, food) are not accepted once the order is confirmed.
Refund Policy
- Eligibility for Refunds: To be eligible for a refund, you must report any issues with the product within 7 days of receipt. This includes:Damaged or defective items
- Items not as described or shown on the site
- Return Conditions: To qualify for a return, the item must be Unused and in the same condition as received
- In its original packaging
Return Process
- Initiate Return: Contact our customer service team within 7 days of receiving the product to initiate a return.
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Processing: If approved, your refund will be processed within 2 days, and a credit will automatically be applied to your original method of payment.
Exemptions Certain categories of products may be exempt from returns or refunds, which will be communicated to you at the time of purchase.
Contact Us For any questions regarding our Refund and Cancellation Policy, please reach out to us:
- Email: vashisht.2@iitj.ac.in
- Phone: +91 95558 52313
- Address: Plot no. 124 , pkt : 1 , sector 25 , Rohini , Delhi 110085